Complaints Handler - Lloyds Banking Group (Remote) Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector - You must be able to evidence minimum 6 months previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Start Dates : Various 2026 Salary : From £30,000 per annum Location : Work From Home Training : 2 weeks then 2 weeks Grad Bay Contract : Permanent, Full Time (40hrs) (must be fully flex) Background Checking : Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks Job Profile Summary We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. TP and client values will be displayed at all times. Job Description Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Prepare routine letters, memoranda and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Essential Experience: Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps Excellent verbal and written communicaton Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

MES SME (Manufacturing Execution System Subject Matter Expert) Location: Caswell - Hybrid Working Available Type: Permanent We are seeking an experienced MES SME to take ownership of a critical Manufacturing Execution System environment within a high-tech manufacturing operation. This is a key role focused on supporting, optimising, and evolving MES capabilities to drive production efficiency, system reliability, and compliance. The successful candidate will act as the technical lead and subject matter expert for the MES platform, working closely with manufacturing, engineering, quality, and IT teams to support business-critical operations and future system upgrades. Key Responsibilities Manage, configure, maintain, and optimise the MES environment Ensure high system availability and performance across manufacturing operations Support integration with ERP, PLC, and other enterprise systems Lead troubleshooting, enhancements, and continuous improvement activities Analyse production workflows and implement MES improvements Develop SOPs, documentation, and best practices Deliver user training and ongoing technical support Ensure compliance with industry and audit standards Lead future MES upgrade or replacement initiatives Collaborate with external vendors and technical partners Experience Required Strong experience managing and configuring MES platforms such as PROMIS, Camstar, Ops Center, or similar Experience within manufacturing or semiconductor environments Knowledge of manufacturing workflows and systems integration Scripting and DCL programming experience Experience supporting enterprise production systems in a regulated environment Knowledge of OpenVMS and PROMIS advantageous Familiarity with Red Hat Enterprise Linux desirable Skills & Qualifications Degree in Engineering, Computer Science, Information Systems, or related discipline Strong analytical and problem-solving skills Excellent stakeholder engagement and communication abilities Ability to manage multiple priorities and technical projects effectively This is an excellent opportunity for an experienced MES professional to play a leading role in shaping and modernising manufacturing systems within an advanced technology environment. If you'd like to discuss this role in more detail, please send your updated CV to (see below) and I will get in touch.

Babergh and Mid Suffolk District Councils are looking for a Senior Financial Accountant to join our Finance team in Ipswich, Suffolk. The successful candidate will earn a competitive salary of £53,460 - £63,013 per annum (pro rata for part time) click apply for full job details

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. W e are on the look out for a passionate Junior Tennis Professional to join our team! We are super proud of our reputation as one of the leading Tennis operators in the industry. With our state-of-the-are facilities, exceptional indoor and outdoor tennis courts and all year-round coaching, our members' have the finest experience possible, whether they're holding a racquet for the first time, or showing real promise on the court. As a Tennis Coach you will form an important part of our team with responsibility for managing activities, teams, box leagues, ladders and find partner schemes. You will promote competitions, leagues, and events internally and most of all, create a fun learning environment. We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential. Some of our perks : Free Club Membership for you and your family! 50% Discount on food and drinks. Discounts on Swimming, Tennis Lessons, and Personal Training. Opportunities for Career Advancement through internal training and development. Wagestream App : Get paid on demand ! Access to our Benefits Suite . About you : As a Tennis Coach: You must hold a Level 3 LTA qualification to apply for this role. Have a passion for all things health and fitness, supporting others to achieve their goals. G reat communication and collaboration skills A self-starter who takes pride in " delivering " great quality "experience"to our members." Join us and help us create a thriving and inclusive culture . Together, we're m ore than a C lub!