Trusted Technology Partnership
Crow, Hampshire
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Red Recruitment
Sales Agent Red Recruitment is recruiting a Sales Representative for our client based in Norwich who specialise in 24/7 Care solutions on a Full time and part time basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers. This is both a part and full time vacancy. Benefits and Package for Sales Agent: Salary: 24,979.50 Per Annum with on target earnings (Average OTE 36,000) Hours: Full Time - 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm Part Time - 15 Hours Per Week - Shift Pattern Saturday and Sunday 8am - 8pm Part Time - 22.5 Hours Per Week - Shift Pattern Thursday, Friday and Saturday 8am - 8pm Contract: Permanent Location: Norwich Hybrid (70% in Office) 233 hours annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Sales Agent Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care Generate and convert sales leads through proactive outreach and effective engagement Provide accurate product information and tailored recommendations Build strong customer relationships to encourage repeat business and loyalty Identify and promote upgrade opportunities that enhance safety, independence, and quality of life Clearly explain the benefits of upgraded devices and services Achieve and exceed individual and team sales targets, KPIs, and revenue objectives Spot up-selling and cross-selling opportunities in every interaction Prepare accurate quotations, process orders, and ensure timely follow-up Key Skills and Experience of Sales Agent: Have an excellent telephone manner Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell Are reliable, trustworthy and motivated 1 Year experience in customer facing role and display great customer service skills Comfortable using a CRM although training is provided Confident in both an inbound and outbound calling role If you have the relevant skills and experience as a Sales Agent and are interested in the position, please apply now! Red Recruitment (Agency)
Sales Agent Red Recruitment is recruiting a Sales Representative for our client based in Norwich who specialise in 24/7 Care solutions on a Full time and part time basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers. This is both a part and full time vacancy. Benefits and Package for Sales Agent: Salary: 24,979.50 Per Annum with on target earnings (Average OTE 36,000) Hours: Full Time - 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm Part Time - 15 Hours Per Week - Shift Pattern Saturday and Sunday 8am - 8pm Part Time - 22.5 Hours Per Week - Shift Pattern Thursday, Friday and Saturday 8am - 8pm Contract: Permanent Location: Norwich Hybrid (70% in Office) 233 hours annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Sales Agent Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care Generate and convert sales leads through proactive outreach and effective engagement Provide accurate product information and tailored recommendations Build strong customer relationships to encourage repeat business and loyalty Identify and promote upgrade opportunities that enhance safety, independence, and quality of life Clearly explain the benefits of upgraded devices and services Achieve and exceed individual and team sales targets, KPIs, and revenue objectives Spot up-selling and cross-selling opportunities in every interaction Prepare accurate quotations, process orders, and ensure timely follow-up Key Skills and Experience of Sales Agent: Have an excellent telephone manner Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell Are reliable, trustworthy and motivated 1 Year experience in customer facing role and display great customer service skills Comfortable using a CRM although training is provided Confident in both an inbound and outbound calling role If you have the relevant skills and experience as a Sales Agent and are interested in the position, please apply now! Red Recruitment (Agency)
NMS Recruit Ltd t/a Russell Taylor Group
Brampton, Cambridgeshire
Russell Taylor Group are seeking an experienced 360 operator in Brampton CA8 Blue CPCS card is required. Above 10tn machine. 2 weeks work. Previous experience operating a 360 is essential. You must be able to prove this with recent references. Rate of pay is 23.50ph CIS If interested / available, please apply online. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Russell Taylor Group are seeking an experienced 360 operator in Brampton CA8 Blue CPCS card is required. Above 10tn machine. 2 weeks work. Previous experience operating a 360 is essential. You must be able to prove this with recent references. Rate of pay is 23.50ph CIS If interested / available, please apply online. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Experis
Wrexham, Clwyd
Business Systems Support Engineer Location: Wrexham, Wales - Hybrid, 3-5 days onsite Hours: Monday-Friday, 8:00am-5:00pm UK time Contract: Inside IR35 We are on the lookout for a Business Systems Support Engineer to join a global technology support function. You will provide advanced support for a business-critical, web-based platform within a regulated environment. The role sits between first-line support, application owners and development teams, providing technical and functional support across complex system workflows. This is not a standard Service Desk role. You will build strong knowledge of application behaviour, data flows, integrations and user needs, helping to improve system stability, user experience and the overall support model. What you'll be doing Provide advanced application support, resolving escalated technical and functional issues. Investigate system behaviour, replicate defects and support root-cause analysis. Validate workflows, support data corrections and troubleshoot system or process issues. Manage and prioritise support tickets, ensuring timely updates and accurate documentation. Carry out ticket ageing reviews, proactive follow-ups and structured handovers across global teams. Work closely with application owners, SMEs, developers and support colleagues to resolve defects. Provide direct guidance to users experiencing more complex system issues. Communicate clearly on ticket ownership, progress and expected resolution timelines. Maintain knowledge articles, support documentation, process guides and reporting records. Contribute to continuous improvement across support processes, documentation and service delivery. Technical Requirements Minimum of 2 years' experience supporting business applications, systems or web-based platforms within a regulated environment. Strong troubleshooting capability across technical, functional and data-related issues. Experience using ServiceNow, Jira or similar ITSM/ticketing tools . Understanding of system integrations, data flows and production support environments. Experience managing incidents, escalations and complex ticket workflows. Ability to investigate defects, replicate issues and support resolution through to closure. Experience maintaining support documentation, knowledge articles and user guidance. Understanding of UAT, release validation, audit trails and role-based access controls. Familiarity with SOPs, compliance controls and structured support processes. Desirable Technical Experience Previous support experience within life sciences, clinical technology or another highly regulated sector. Exposure to IAM, MFA, RBAC and access governance. Experience with configuration management or low-code platforms. Automation or scripting exposure using Python or Bash . Experience improving ServiceNow workflows, support playbooks or knowledge management processes. Exposure to integrations, data validation and system release processes. Previous experience mentoring colleagues, managing escalations or coordinating workloads. What we're looking for A proactive support professional who enjoys getting beyond basic ticket resolution. Strong communication skills with the ability to work effectively with technical teams and end users. Comfortable managing multiple priorities in a fast-paced, global support environment. Able to work independently while collaborating closely with offshore and distributed teams. Comfortable participating in an on-call support model where required. Apply now for consideration. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Business Systems Support Engineer Location: Wrexham, Wales - Hybrid, 3-5 days onsite Hours: Monday-Friday, 8:00am-5:00pm UK time Contract: Inside IR35 We are on the lookout for a Business Systems Support Engineer to join a global technology support function. You will provide advanced support for a business-critical, web-based platform within a regulated environment. The role sits between first-line support, application owners and development teams, providing technical and functional support across complex system workflows. This is not a standard Service Desk role. You will build strong knowledge of application behaviour, data flows, integrations and user needs, helping to improve system stability, user experience and the overall support model. What you'll be doing Provide advanced application support, resolving escalated technical and functional issues. Investigate system behaviour, replicate defects and support root-cause analysis. Validate workflows, support data corrections and troubleshoot system or process issues. Manage and prioritise support tickets, ensuring timely updates and accurate documentation. Carry out ticket ageing reviews, proactive follow-ups and structured handovers across global teams. Work closely with application owners, SMEs, developers and support colleagues to resolve defects. Provide direct guidance to users experiencing more complex system issues. Communicate clearly on ticket ownership, progress and expected resolution timelines. Maintain knowledge articles, support documentation, process guides and reporting records. Contribute to continuous improvement across support processes, documentation and service delivery. Technical Requirements Minimum of 2 years' experience supporting business applications, systems or web-based platforms within a regulated environment. Strong troubleshooting capability across technical, functional and data-related issues. Experience using ServiceNow, Jira or similar ITSM/ticketing tools . Understanding of system integrations, data flows and production support environments. Experience managing incidents, escalations and complex ticket workflows. Ability to investigate defects, replicate issues and support resolution through to closure. Experience maintaining support documentation, knowledge articles and user guidance. Understanding of UAT, release validation, audit trails and role-based access controls. Familiarity with SOPs, compliance controls and structured support processes. Desirable Technical Experience Previous support experience within life sciences, clinical technology or another highly regulated sector. Exposure to IAM, MFA, RBAC and access governance. Experience with configuration management or low-code platforms. Automation or scripting exposure using Python or Bash . Experience improving ServiceNow workflows, support playbooks or knowledge management processes. Exposure to integrations, data validation and system release processes. Previous experience mentoring colleagues, managing escalations or coordinating workloads. What we're looking for A proactive support professional who enjoys getting beyond basic ticket resolution. Strong communication skills with the ability to work effectively with technical teams and end users. Comfortable managing multiple priorities in a fast-paced, global support environment. Able to work independently while collaborating closely with offshore and distributed teams. Comfortable participating in an on-call support model where required. Apply now for consideration. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
